Shipping policy

HiFiveBot Shipping Policy
Last Updated: Feb, 2026

1. Order Processing Time

All orders are processed within 24 hours after payment confirmation (excluding weekends and U.S. public holidays).

Processing time refers to order confirmation, packaging coordination, and carrier booking.

Delivery time depends on product location and carrier schedule.

For made-to-order products, additional preparation time of up to 3 weeks may be required before handoff to carrier. Estimated timelines will be communicated at order confirmation.

2. U.S. Domestic Shipping (In-Stock Products)

For products marked as “In-Stock – U.S. Warehouse”:

  • Shipping origin varies depending on supplier or distribution partner.

  • Shipping location may differ by product and availability.

  • Delivery time depends on the actual carrier (FedEx, UPS, Freight, etc.).

Estimated Delivery Time

Delivery timelines are determined by the carrier’s service level and tracking information.
HiFiveBot does not guarantee exact delivery dates.

Risk of Loss

Risk of loss transfers to the customer upon confirmed delivery by the carrier.

Delivery Inspection Requirement

Due to the industrial and high-value nature of robotic equipment:

Customers must:

  • Inspect the packaging upon delivery

  • Record unboxing video

  • Report any visible damage within 48 hours

Failure to report within 48 hours may affect damage claims.

3. International Shipping

For international orders (outside United States):

Estimated Transit Time

  • Standard international freight: approximately 2–3 weeks

  • Actual timeline depends on:

    • Carrier

    • Customs clearance

    • Destination country regulations

Delivery date is subject to the official tracking number.

Customs & Duties

Unless otherwise specified:

  • Customer is responsible for import duties, VAT, customs clearance fees.

  • Delays caused by customs are beyond HiFiveBot’s control.

International Shipping Risk & Responsibility

Risk of loss transfers to the customer once the shipment is handed over to the international carrier.

HiFiveBot is not responsible for:

  • Customs delays

  • Seizure due to local regulatory restrictions

  • Incorrect import documentation provided by customer

Warranty & International Shipping

Product warranty covers manufacturing defects only.

Warranty does NOT include:

  • International shipping costs

  • Customs duties

  • Cross-border freight charges

  • Return international logistics fees

Customers are responsible for all cross-border transportation expenses for warranty service unless otherwise agreed in writing.

4. Shipping Restrictions

Due to lithium battery regulations and export compliance laws:

Certain products may not be shipped to specific countries or regions.

HiFiveBot reserves the right to cancel orders if export restrictions apply.

5. Address Accuracy

Customers are responsible for providing correct shipping information.

HiFiveBot is not responsible for:

  • Incorrect address

  • Refused delivery

  • Returned shipments due to customer error

Reshipping fees may apply.

6. Freight Damage & Claims

If freight damage occurs:

Customer must:

  • Keep original packaging

  • Take clear photos/videos

  • Contact support within 48 hours

Claims submitted after 48 hours may not be accepted.