Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases. 
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our Pre-Order & Purchase Options Policy below.

Pre-Order & Purchase Options Policy

HiFiveBot Pre-Order & Purchase Options Policy

Last Updated: Feb, 2026

This Policy governs all Products designated as “Pre-Order.”

1. Pre-Order Definition

Pre-Order Products are not in stock at the time of purchase and may require production allocation.

Estimated delivery timelines are projections only.

2. Purchase Options

2.1 Full Payment Pre-Order

Customer pays full purchase price at order placement.

2.2 Deposit Pre-Order

Customer pays a deposit to reserve production allocation.

Remaining balance must be paid prior to shipment.

Failure to complete payment may result in forfeiture of deposit.

3. Production Allocation

“Production Allocation” occurs when:

  • Manufacturing slot is assigned

  • Components are ordered

  • Assembly begins

Once Production Allocation begins, cancellation terms change.

4. Cancellation Terms

4.1 Deposit Orders

Deposits are non-refundable once Production Allocation begins.

If canceled before allocation, refund may be issued minus processing fee.

4.2 Fully Paid Pre-Orders

Cancellation requests:

  • Before Production Allocation → Refund minus 5% processing fee

  • After Production Allocation → Subject to 15–30% cancellation fee

  • Custom-configured robots → Non-refundable once configuration confirmed

Refunds processed within 10–15 business days.

5. Delivery Delays

Estimated delivery dates are not guaranteed.

Delays caused by:

  • Supply chain issues

  • Regulatory approval

  • Logistics disruptions

  • Government actions

Do not automatically qualify for refund.

If delay exceeds 90 days beyond estimated timeline, customer may request:

  • Refund minus non-recoverable production costs
    or

  • Continued reservation with priority fulfillment

6. Pricing Protection

Pre-Order pricing is locked once order is confirmed.

HiFiveBot reserves the right to adjust future pricing for new orders.

7. Reservation Transfers

Pre-Order reservations may not be transferred without written consent.

Speculative bulk reservations may be canceled at HiFiveBot’s discretion.

8. Liability Limitation for Pre-Orders

HiFiveBot shall not be liable for:

  • Market value fluctuations

  • Resale losses

  • Project delays

  • Opportunity costs

Total liability shall not exceed the amount paid.